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+7 (920) 033-76-50, +7 (926) 794-47-02, +358 (50) 597-88-29
Kesäjoentie 1 A, 93825 Rukatunturi, Finland
Прогноз погоды в городе Ruka
Rent a cottage in Finland       Ski Resort Ruka Kuusamo     Rent a cottage in Finland     Holidays in Finland 
Cottage Karolina’s house

Rent a cottage in Finland- the best option for you to spend your vacation. Karolina's House is the one of the highest levels of comfort in Ruka. Come and make yourself at home!

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Home page | Booking | Booking conditions

Booking conditions

BOOKING CONDITIONS

 

Karoliina Stina Margaretha Rantamaki (hereinafter owner) apply the following terms and conditions to the ordering and booking of cottage holiday services as well as to the cancellation of booked services. These terms and conditions become binding to both parties once the client has paid the deposit mentioned in these contract terms to owner or paid both the deposit and the final instalment together.

 

TERMS OF BOOKING AND PAYMENT

 

The customer will be sent an invoice, which will include the name and contact particulars of the owner or custodian of the cottage, driving directions to the location where the key will be handed over or to the cottage as well as the bank transfer forms needed for payment. Any objections to the invoice must be made within 7 days of the invoice date. The invoice must be settled as a SEPA payment (with IBAN account number and BIC bank code) and using the reference number mentioned in the invoice. 

The booking is confirmed once the customer has paid the deposit (20% of the cottage rent) by the due date or once the customer has paid both the deposit and the final instalment together. The final instalment must be paid no later than six (6) weeks prior to the start of the holiday. If a cottage is booked for four weeks or more or if the rent exceeds €2,500, 50% of the rent will be charged as a deposit; the deposit may not exceed €500, however. 

If the client fails to pay or misses the payment deadline, the booking may be cancelled without further notification. 

If the booking is made 63 days (9 weeks) or more before the start of the rental period, the rent will be paid in two instalments. The deposit must be paid within 14 days of the invoice date. In the case of Internet bookings, the deposit must be paid immediately on booking. The remaining amount must be paid 6 weeks before the holiday is due to start. 

If the booking is made 50-62 days (7-9 weeks) before the start of the rental period, the sum must be paid in full 6 weeks before the holiday is due to start. In the case of Internet bookings, the deposit must be paid immediately on booking and the remaining amount must be paid 6 weeks before the holiday is due to start. 

If the booking is made 28-49 days (4-7 weeks) before the start of the rental period, the sum must be paid in full within one week of the invoice date. In the case of Internet bookings, the deposit must be paid immediately on booking and the remaining amount must be paid within one week of the invoice date. 

If the booking is made 27 days or less before the start of the rental period, the full sum must be paid immediately.

 

 

CANCELLATION OR CHANGE OF BOOKING

 

Any cancellations must be made to owner in writing (by letter, e-mail or fax). The date on which owner receives the notification will be regarded as the date of cancellation. Should the client be able to prove that the cancellation was made and sent to the right address at the appropriate time, a cancellation may be accepted despite late arrival or failure to arrive. 

In the case of a cancellation, the client will forfeit the deposit (20 % of the cottage rent) and the handling fee. If the cancellation is made less than 28 days before the start of the stay, the client will be charged the entire sum for the accommodation. If the accommodation can be rented to another client from whom the equivalent sum is obtained, the deposit (20 % of the cottage tent) will be retained as a cancellation fee. 

Regardless of the above, all sums with the exception of the deposit (20 % of the cottage rent) and the handling fee paid to owner will be refunded if the client or a person from the same household falls seriously ill, has an accident or dies. In this case, owner must be informed immediately of the cancellation, which must be properly verified by, for example, a doctor's certificate. If the cancellation is made less than 48 hours from the start of or during the holiday, payments already made by the client will not be refunded.

 

RIGHT OF LOMARENGAS TO CANCEL A BOOKING

 

Owner may cancel a booking in the event of force majeure. In this case, the client is entitled to a full refund of the sum paid to owner. If the customer fails to pay or misses the payment deadline, the booking may be cancelled without further notification. If a booking has to be interrupted because of disruptive behaviour on the part of the client, no payments will be refunded.

 

STAY AT COTTAGE

 

The keys to the cottage will be handed over to the client at the time of arrival as estimated and notified to the cottage owner or custodian by phone or in writing. If the client fails to show up at the scheduled time or if no notification of the client's time of arrival is provided, owner cannot guarantee that the keys will be available for handover. 

In the case of a one-week stay, a cottage will be at the client's disposal from 16:00 (4 pm) on the day of arrival to 12:00 (12 noon) on the day of departure. In the case of a weekend stay, the cottage will be at the client's disposal from Friday afternoon at 16:00 (4 pm) to Sunday evening at 22:00 (10 pm).  The cottage-specific checkout time is mentioned in the invoice or the cottage description. 

The cottage rent covers the furnishings, cooking and eating utensils, and fuel for heating, cooking and lighting. Mattresses, bed covers and pillows are included in the rent. Sheets and towels are not included in the rent unless otherwise stated in the cottage description. Guests must use bed linen. 

Free use of a rowing boat is only included in summertime rentals of shore cabins if this is explicitly mentioned in the contract.  

The client is responsible for cleaning the cottage during the rental period, unless otherwise stated in the cottage description. 

The number of people using the cottage must not exceed the number of sleeping places stated in the description or the number agreed on during booking. Tents and caravans or use of rentable equipment such as hot tub are not permitted on a holiday cottage plot without the owner's permission. If you are planning to have a party, where the number of guests temporarily exceeds during the day, you should agree about that in advance with the owner. Pet-owners must notify their intent to bring animals to the destination when booking; pets may only be brought to destinations which explicitly allow this. Smoking is not allowed indoors.

 

COMPENSATION FOR DAMAGE

 

The client will be required to pay the owner direct for any damage caused to the cottage or its contents during occupancy. 

Smoking is prohibited in all of the cottages. The cottage must be tidy on departure. The client is liable to compensate the expenses of cleaning the holiday destination if guests have smoked indoors at the cottage or have failed to clean it appropriately and the owner/custodian of the cottage is forced to carry out these chores before the arrival of the next client. 

FORCE MAJEURE 

Owner will not be liable for any damage or inconvenience incurred by the client in the event of an unpredictable and insurmountable obstacle (force majeure) or some other comparable reason, such as a natural phenomenon, power failure, etc., that was not caused by owner and whose effects owner could not be reasonably expected to prevent. Neither is owner responsible for any damage or inconvenience caused by regular natural phenomena.  

 

COMPLAINTS

 

Any objections and complaints regarding the holiday accommodation must be made immediately once the cause for them arises and addressed to the owner or custodian of the property direct. If the matter is not satisfactorily attended to, the client should contact owner within 72 hours. 

Should the matter still not be satisfactorily attended to, the client may make a written complaint to owner. Normally, this should be done within one month of the end of the rental period. If the client and owner fail to reach an accord on the matter, the client may bring the matter before the Consumer Disputes Board for resolution.

 

APPLICABLE LAW AND VENUE FOR THE RESOLUTION OF DISPUTES

 

The contracting parties will attempt to resolve any disputes out of court. Should they fail to reach agreement, any disputes will be settled by the Helsinki District Court. The contract is governed solely by Finnish law. 


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